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| - First off, I'm new to Yelp. I joined so I could give great reviews to worthy restaurants, and I'm not making anything up in this review. I grew up in Cuyahoga Falls, OH but am living on the West Coast. I came back into town for the holidays, wanting to try what I thought was "The River." I found out it was rebranded into this restuarant and so I thought, why not give it a try. I called in about 5:00pm on Dec. 29th, to take my folks in town and my GF to eat on me. I talked to the consierge and was told that they couldn't seat me at 6:30, only at 6 or 7, giving me the impression that the restaurant was packed. So when I arrived, to see half the restaurant empty, I was a bit confused. I was seated in about 5 minutes at a booth for 4.
Once seated, 5 minutes later I had a waitress by the name of Arlene come and take our drinks. Now mind you this is a highly stylized restaurant and has some spanish as well as modern American decoration and design, but really just a facial from "The River." So it was nice, but not very different. However, being that the restaurant had a grand opening banner on it, I was interested in hearing about the restaurant. But all I heard was, what would you like to drink? Hmmmm....
The menu was very interesting, ranging from Trout, to Ravioli to Steaks to Bisque soup and Mexican Chocolate Creme Brulee. It was a well put together menu, and had many things to come back and try. Ranges for the food were from $5/6-25 or so. Drinks were served promptly. About 10 minutes later, we ordered our meals, and recieved bread about 5 minutes later. Pretty good bread, with some olive oil and cushed pepper.
My step Dad went to use the restroom and afterwards came back laughing after witnessing a young couple storm out of the restaurant. He remembered them saying that "There'll be new owners in here soon," and was surprised at how steamed they were.
Everything was going well. We had finished the bread and asked for more, but were told by one of the food preps/servers that they were out of bread. The owner came by and reassured us about 10 minutes later that there was bread, just different type. I probably raised an eyebrow to this, but certainly did right after when I saw three servers carrying an order out, followed by the master Chef who has plates HE was serving. Now, mind you the owners decided to open two weeks before we visited. I thought it was very rash to open any business before the New Year, but that's just me. So I thought there were a few kinks to work out with any new business, but to have your master chef roll out the food was a bit odd. My experience as a server signaled to me this was a "Help Wanted", especially at such a high class place.
So we waited, and decided to try a bottle of wine after tasting a sample. After about 10 more minutes, we had the bottle. Mind you it's been about 30 minutes about before we see our two Bisque soups. They come out hot, taste great! The owner comes out and assures us that our food is almost ready, and Arlene comes out about 15 minutes after our soup and says it will be 5 minutes until she brings it out. So in total, it take about 1.5 hours until we are served out entres. My GF and I thought about walking out, but my folks didn't want to.
I ordered the Red Trout, GF ordered the Scallops, and we split the Ravioli. My folks ordered the sirloin steak over pot roast, and the pizza - which has shrimp on a pita like bread among many more rustic, almost greek toppings. One of my folks usually had a problem at many restaurants, but was pleasantly surprised and happy about his steak. The pizza wasn't even hot, but she and the rest of the table still liked it.
BUT....
All three dishes we ordered were NOT hot, were tepidly warm, and we asked for the owner/manager. Earlier, my GF had complained to the manager about the how were were given the impression that the place was packed on the phone, which was a lie. She also mentioned that a place of this caliber shouldn't have a bread shortage. He obliged and took our soups off "Gratis" of the bill. We also had to argue with Arlene about how the food wasn't hot, even though she said it had just come off the grill. Once the owner came at least 5 minutes later, he smuggly said that he had never been in a restaurant where 5 different complaints came from one table, and that he personally stood by the grill as the orders came off and made sure they went out pronto. This was after Arlene told us it would be 5 minutes and it turned into 15. We evern saw the owner walk from the opposite direction of the kitchen, so another lie. We told him to take back the food and take our orders off, which he did. Later, we saw the bill had the soups put back on, which he couldn't explain, even though I told him he did in spite of us complaining, to which he shrugged his shoulders. We walked out so frustrated, never again. PLEASE STAY AWAY!!!
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