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  • Part of me hates to give RH a one star as the products are top quality and great design. The showrooms and employee's are excellent and very helpful. Problem is the deliver and customer service after you buy a product is a nightmare. Never have I had such frustration and issue getting a product delivered as I have with RH. Turns out RH uses AGS delivery which although took awhile to get the product to LV they did. The real problem is that AGS sub contracts with Ron Coleman Transport to then get it delivered to your home. 7 phone calls later and almost 10 days after AGS delivered the product to LV I still do not have the furniture! Ron Coleman claims they called me but no missed calls. try to call them and they say the scheduler only schedules M-F between 430 and 5:30pm. Promised a call back the next day from their scheduler the next day but never received one until another day. Then I find out they only deliver Monday - Friday during normal business hours and they require my signature! I said I work and cannot be home those days/hours to sign and he told me that is my problem and they can't deliver my order! Called several supervisors at RH who just told me I would have to deal with Coleman Transport as it wasn't their problem anymore it was between me and Coleman! finally called the local store and spoke to a Trisha who did her best to help which was me picking up the package from Ron Coleman at their facility. Yes I offered to pick it up just to get this nightmare over with. through all this RH never offered to me anything for all my inconvenience. You would think they would at least offer free shipping! Maybe they don't use subcontractors who then they sub out deliver everywhere but if you live in Las Vegas you might want to shop elsewhere!
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