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  • I brought my cat Fern in because she was having trouble going to the bathroom. Initially I thought she was constipated. We just moved to the neighborhood, so I had never been to Alta Vista Animal Hospital before. I called first thing in the morning and they were able to get me in for a 9:30 appointment, which was great. The first vet we saw was Dr. Hendrix. He recommended doing some x-rays and a urine analysis, which of course I agreed to. The x-rays showed she was not constipated but her bladder was enlarged so he thought she may have a urinary tract issue. Dr. Hendrix was very kind to Fern and took the time to show me her x-rays and explain everything. We couldn't be sure until the results of the urine analysis came back the next morning and he said to bring her back if things get worse. So I brought Fern home and per the doctor's recommendation, I kept her separate from my other cats so I could confirm how much urine she was eliminating. When I brought her in, I told Dr. Hendrix that I thought she was peeing. Turns out I was wrong. After several hours, I noticed that she actually was not going to the bathroom at all. No pee was coming out and she was becoming increasingly more uncomfortable. At 9:50 PM that same day I called Alta Vista to see if I could bring her back since she was worse. They actually close at 10:00 but since I live so close the receptionist said to come in, which was very nice since they didn't have to stay late to help me. When we arrived she was seen by Dr. Ballard. This is where the story gets interesting. I found Fern three and a half years ago. When I found her I took her to another vet and was told she was a female. They attempted to spay her and found no uterus so the vet said she was already spayed. Dr. Ballard discovered that Fern is actually a boy! This is important because male cats can get complete blockages in their urinary tract and female cats generally do not. Fern was blocked which made this a life or death situation. He was admitted to the hospital so that they could clear the blockage. We were told he would need to stay 3-4 nights. My husband and I went home in total shock that our "bouncing baby girl" was actually a boy. Anyway...later that night the doctor called me to let me know that Fern was stabilized. Dr. Ballard saved our cat's life. I cannot thank her enough. Fern (now Vern) ending up staying in the hospital for four nights. They have someone there around the clock (vet techs during the overnight hours). Each morning the doctor on duty called to let us know how he was doing. Dr. Ullman also treated Vern and was wonderful. She is kind, patient and knowledgeable. She called me a couple of times with updates on Vern and when we went to visit Dr. Ullman usually was the vet on duty. She took the time to talk with us even thought I'm sure she was busy. When I picked Vern up the vet tech went over all of his medicines in detail. Everyone I interacted with at Alta Vista was pleasant. They really love animals and you can tell. Some vets seem to care more about making money than helping pets. I didn't get that vibe at all. In my mind our bill wasn't very much given that our cat was with them for four days. Other reviews that complain about price at Alta Vista must be from people that haven't had much experience with veterinarians.
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