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| - I have never had a more horrid experience with a company than I have had with Ace Home Services. I called them to get a tune up on my AC as it was not working properly. Sky comes out to do the work and after his careful inspection decides that the whole unit is bad and needs to be replaced. Well after some negotiating we decide to go ahead and get the unit replaced..it was extremely hot being the beginning of July and with a home business, small kids ETC..we did it. WORST experience EVER!! Sky..the most honest rep is how he sold himself to us quoted the job said the installers would be out the next day early and we would not have air for abut 6 hours. Next day installers show up LATE and clearly not prepared for the job. Throughout the day we had a "supervisor" come out to help and more installers..which by the way one of the installers working on the unit outside was either intoxicated or coming off a pretty serious drunk because not only did he wreak of alcohol but acted like he couldn't get his act together. I had customers coming to my house during this time and they were in disbelief that this installer would be permitted to even be here smelling like alcohol. Now we are going on 7 hours no air and the new unit is not working..another installer comes out and a supposed supervisor to "help" with the install. 10 hours they were here! Thinking that we were going to be freezing cold that night with our brand new unit..we were super happy! Well, the AC still did not work it started blowing warm air in the middle of the night. Called Ace and a tech showed up a couple hours later claiming that he "fixed" the problem..said there was too much Freon in the system and it overheated. Claims he fixed it. That night same problem air coming out warm, next day new tech comes out claims he fixed the problem thermostat this time told us that the thermostat that they put in is known for having problems..REALLY??? Says he will be back in three days to see if that fixed the problem. The thermostat seemed to be the problem, tech says that the company will reimburse for the difference. Great. So no check. one month later. When you call customer service they all play this game of "oh this is the first time I have heard of this"..over and over and over again..is what these girls tell me. ZERO communication. Which by the way is not true..I have been in constant contact with customer service Becky, Veronica, Harold ECT..all of course claiming ignorance. Becky told me over two weeks ago that the check would be issued within two days and I would be receiving it in the mail. Called yesterday and again very rude, very nasty Becky still claims ignorance on why the check has still not been submitted. She will "personally" write one and send it..omg..such an incredible joke over there. I ask Veronica for the owners name and ask if he has an office there..her exact words were "no, he rarely comes in, we never see him". WOW..NICE KWAN JIN..your company is falling apart..you better get your butt to the office and clean house. I wonder if he knows what is happening!? Well, I am done. I am filing complaints all over the place and as of right now..our air is still not right, $7500.00 for a new system and we are going through this. I am done. I am calling a whole new company to document the issues before I take this matter to court.. I called the media, the bank we financed our loan through, the BBB, The Attorney Generals Office, The Consumer Protection Agency..and the list goes on. I am sick of poor customer service and the lack of respect from these companies after the fact. DO NOT USE THIS COMPANY!!!!
NOW AFTER READING ALL THE REVIEWS..it appears that they use the same exact sales pitch to their victims...I am horrified and now really mad! ALMOST the SAME EXACT situations..Sky was my sales person and I see he uses the same line on all his victims! WOW!!! This just gets worse by the minute.
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