I recently self-inflicted a wound on my 2 month old 328i which required towing. Although not purchased at Chapman, they're closer to home. The friendly tow truck driver introduces me to Tony DiSalvo who promptly greeted me and treated me like a valued customer. After hearing my story, he acknowledged my situation and made me feel ok, stating I'm not the first case he's heard of. Tony provided a loaner, kept me informed and even returned my calls (unlike the other dealers service department). Unlike other dealerships where you go the the cashier to pay, etc. Tony handled the payment, had my car pulled up and walked me to it, shook my hand and thanked me for coming in. WOW.where does that happen..Chapman BMW Chandler. I will be using them for all future service.