I called Appliance Works around 8:00AM on a Monday to see if they could get a repairman to look at my refrigerator that was not cooling. I was told a repairman would be available between 11:00 - 2:00PM. At 11:30 AM Scott called to say he was 2 minutes away. Scott was very clean and courteous when he arrived. After a few minutes he determined my lines were frozen and quoted me a price of $145 to take it all apart and unplug. After working on the problem he determined it was not as bad as he estimated and lowered the repair cost to $95. Within 30 minutes my refrigerator was repaired, the mess was cleaned-up and Scott was paid for his professional service. I would not hesitate to call Appliance Works again if I have an appliance needing repairs.