I was not treated well at this place when arriving at my appointment to look at bridal gowns, and the woman who helped me, which i later found out is the sales manager, came off as extremely rude. I only can give one star because she pulled the dress I ended up buying-- from another store because I felt so terrible after leaving there.
I explained that my family and friends lived 600 miles away so I was by myself and completely lost. Instead of empathizing with me, I guess I wasn't taken seriously. She rushed me, made rude comments about my $1,000 price point, and refused to give me the style number of a dress that I liked so I can see more pics online of how the dress looks when properly fitted.
They totally lost this sale because of the poor customer service. I ended up googling the dress and obtaining the style number where NY bride and groom in Charlotte special ordered it for me and treated me the way a bride SHOULD be treated.
So disappointing.. Please work on treating everyone with respect.