We were visiting Vegas for a conference and hungry for dinner so we were happy to find this Starbucks while visiting the North Premium Outlets. The staff here were really slow, inefficient, and indifferent. There weren't many customers around 8pm, but it took a long time to get our orders. Many of the Starbucks in Vegas as in other areas outside Seattle, don't have scanners for the Starbucks card so they have to manually type in the number.
A man ended up taking my drink by mistake and in spite of my name being on the cup, no one noticed it - not even me! This meant we had to wait quite a while for a new drink to come out and it was only a hot chocolate. There was a big family of European tourists, and I felt bad for them because they told the barista they did not get part of their order. The barista argued with them and was rude about showing them their receipt and telling them they had gotten everything. The manager did the same. A few minutes later they called out another item for the family so the customers were apparently correct in stating that they hadn't received their full order.