Disappointing, had used them in past and they were great. Ordered a arrangement for a funeral and upgraded to best (2 level upgrade). Was unpleasantly surprised to arrive at funeral and arrangement was just like "good" no upgrade at all. Sent email and pictures and tried to contact them. They have refused to return contact. Service is just terrible now. Talking to others they said, service has just gone down hill and they don't use them anymore. Wish I had asked friends before ordering. Steer clear, I need to find a new florist for the South Hills.