I love this place for everything BUT their cheese steak sandwich. I ordered one to go, was quoted 10 min but ended up 30 min....but whatever, it was lunch rush etc.
My issue was with the sandwich itself. The meat had no flavor, so probably wasn't seasoned. The onions were caramelized, which gave the sandwich a sweet taste. This wouldn't be such a problem had they properly seasoned the beef, which would have balanced the sweetness of the onions. Next issue was the cheese. They just melted some on top and didn't actually incorporate it into the meat, which caused the beef grease to saturate the bread making parts of the sandwich inedible.
I give 3 stars, because everything else I've had has been on point. But if you want a good cheese steak, go somewhere else.