It all started with super long lines at registration -- at 11 am!?! There's never enough staff -- working, that is. They poke their head out and can see that the registration and the keys/mail line is congested, but they must've seen their shadow because they popped back into the back room behind registration before you could say, "Groundhog Day!" Once you get your room key, you get absolutely no directions on how to get there! No instructions for wi-fi use either. Is it "free" because I paid the hefty resort fee? So, which wi-fi service do I use now?
Faulty faucets throughout the room, as well. Not only does the handle turn, but the entire fixture does too! The furniture looks horrible. This place needs some serious renovations in order to compete. Period.