If you are looking for a good facial that will help your skin you are in a wrong place. The spa is grandeur, luxurious etc etc . The rooms are clean everyone is super friendly it is also super expensive. The room in which I got a facial was relaxing and sound proof. Everything was top notch for relaxation purposes. However, my face was neither better not worse after the facial. I enjoyed myself a great deal and if I ever want to have a spa relaxing day this would be my go to place, however if i want results in how my face looks and feels I'm going elsewhere. That said I went there to remove gel nails, the lady, unfortunately I didn't get her name was absolutely amazing. She was friendly honest and acted in my best interest even though it was taking her extra time. I wish I had her name to let everyone know how great she was.