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So, the fun doesn't end there. Apparently, the car that we chose HAPPENS to be owned in the name of Dollar General Thrifty, a company Hertz recently acquired. We were not informed of this and it wasn't even mentioned, and really should have had nothing to do with us EXCEPT that our bank had Hertz as one of their approved dealerships and did not have such a deal with this Thrifty Dollar General, which was holding up the WHOLE process (this is why I call incompetence on Hertz's part). My favorite part about this is that they wait to tell us this whole problem AFTER we make the trouble to come out there after work on a Monday, not even mentioning the trouble in the phone call my wife made to them 15 minutes prior to getting there that we made to let them know we were on the way; this really freakin' irritated me that 1) They KNEW that the car was under the other business's ownership and that they dropped the ball completely and 2) They just couldn't stop passing the buck to other people for their mistakes; Jeff was like a large child denying and saying "I'm not to blame for the bank dah dah dah" and not acknowledging at all that had he shown up on time we might have gotten this figured out earlier. His buddy Scott wasn't much better, also not acknowledging that this Dollar Thrifty thing was completely overlooked by them, instead blaming the bank for trying to contract him on the loan- what else was the bank going to do? Seemed to me they were trying all options. On top of all this, we never got a PEEP of an apology about the whole incorrectness on the 110% thing from Jeff, Scott, or the finance guy. They just acted as if it never happened- let me reiterate that: They were going to needlessly charge us thousands of dollars extra, and they acted as if it never happened.
THE FINAL ACT...or....THE FINAL STRAW
So, after that whole debacle we decided to make it excruciatingly easy for them. Even after all this, we still wanted the car as we were exasperated by the whole process and going to numerous dealerships and the car itself was fine. So, we basically just drew up an order with the bank for a cashier's check for the loan amount. They couldn't deny us and play games then, right? Right?
Well, upon calling there my wife was told that at 4:00 (the earliest time we could get over there, as I work near 85035 and have to pick her up from North PV at her work) Scott would be BUSY, and that he could only deal with us after 4:30. That really pissed me off; customers who all these guys had basically denied and manhandled and were completely rude to, and they can't even attempt to cajole us or provide decent customer service. I immediately started negotiating again with other dealerships online, and told my wife to forget about them. They didn't even bother calling us after 4:30 (they're open till 7), so I'll consider them completely disinterested in selling vehicles, as this one was securely in their hands and they shamelessly threw a hail mary on the whole damned deal. They claim to be a "no haggle" dealership, but as you can see they have all the hallmarks of the big boys: narcissistic salesmen, the whole "nice guy (Jeff) makes a deal, big mean guy (Scott) comes out to seal the deal" thing and clear disregard for the customer.
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