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  • Wanted to share my experience with others and to let them know that they will get much better, and honest, service by calling Verizon directly. November of 2015, I went to this store to upgrade my husbands phone as a holiday gift. The store was running a promotion to try to get you to purchase mini iPad to make it possible to pay for phone upgrade over time. I fell for it and purchased the mini iPad. After I got home and read the extra long receipt, I called Verizon directly and they told me I could upgrade pho, pay over time, without purchasing mini iPad. I went back to store the next day, explained what had happened to manager. They took mini iPad back and credited my charge card. Saw the credit on my credit card statement and figured that was that. I receive paperless billing and pay every month without really checking bill as the amount stays pretty much the same. This month I noticed an increase which caused me to look at the bill closely and low and behold, there was the line charge for the mini iPad I had returned last year! Also discovered they had been charging each month for a year!!!! I called Verizon and got it taken care of and wanted others out there to know NOT to go to Verizon store thinking you can a better deal on anything! Call Verizon directly as they can make much better deals than the sales people in the store. Another life lesson learned!!!
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