If you notice, most of the reviews are old and the reviewer hasn't reviewed anyone slse. Really not that out the ordinary of a UPS store. Yes there is a lot of family working there and slightly all over the place but meh everything I've shipped made it and on the correct date. They give a 15% discount for people shipping to deployed Military(thank btw). They're around the corner from my house. The one woman I usually have helping me is very nice and remembers me every time. It's a UPS store not a restaurant, verify you stuff, you can't send it back to the kitchen.