We were walking around Old Port and eventually made our way out to this place since it came highly recommended by a good friend who is a local.
Pastries and coffee were good (they serve Illy Coffee) but certainly nothing to write home about. I've had better back home in the states for less. Hence the 1 star.
Service: horrendous!
We were sat rather quickly but was ignored for a good while (10+ minutes) by everyone before someone gave us a menu. It was a hot day, they wouldn't even give us water until after we had ordered. I have never felt so unwelcome in my lifetime.
Our server was an unpleasant man who after taking our order came with a tray (which he proceeded to slam down on our table) of the pastry selection and rather swiftly hurried through the description of them.
We ordered, ate quite silently. They didn't come by to ask if we needed anything else, ask if everything was ok, or if we needed (god forbid) more water. The server just assumed we were ready for the check once we were done with our food. I was no longer in the mood for any other pastry at that point, I thought about trying two others before the whole ordeal.
How do we know they treated us worse than the others? A table next to us was engaged in friendly conversation with light laughter whilst being served endless amounts of water.
A table across from us got their pastries and drinks quite right away after being sat.
Two to three tables that came a long time after us got their pastries and drinks before we had even finished ours.
The boyfriend and I usually tip well since we are in the industry, but boy did it hurt physically to even give them the 15%!
Short and sweet: your pastries are ruined by the rude service. I would rather get stuff to go if I ever come back. Teach your servers not to judge a book by its cover.