Very attentive to details with cuticles and nail trimming, cleaning etc. Was a little bummed out that they didn't pay a little more attention to the rough patch on my heel even when I asked. They kept suggesting callous remover....no thanks! After an application of that stuff my heels are way more dry and splitting by the next day. They also left me sitting and soaking in the bowl for over 30 min before someone started my service. This is why I didn't give 5 stars. However, I absolutely loved the finished product and artwork. They also have a photo book of nail art you can look at which is great. Price is great too!