This is a cheap company. They don't have the basic integrity. They have a so-called 100% Happiness Guarantee: "If you're not happy with a purchase, please contact us, and we'll help make it right." "We're not happy unless you're happy." (https://www.shutterfly.com/help/guarantee.jsp) I have a legit complaint and asked them to reduce the shipping cost for just $2. They refused to honor that promise. Shame on you, Shutterfly liars.