| rev:text
| - I have worked in the medical field for 10 yrs and I know it can be stressful, so when my husband complained to me about the rude response and lack of competency by the staff I blew it off. That is until I called after my husband attempted to have his physicians order for durable medical equipment filled. I spoke with sherry, who was unprofessional, rude, uncaring and absolutely incompetent. The order was STAT, but after a week of playing phone wars with this woman,..we are no closer to oobtaining it. She has hung up on me, raised her voice, made rude comments, and when I asked to speak to her supervisor she actually denied me and hung up. I left messages but received no call backs, was told she would have someone call me right back only to find that the office was closed when I called back. Out of frustration I was forced to call the main number and act like I needed to speak to the doctors physician assistant. I quickly explained my problem to which the woman replied that I should be speaking to sherry. I told the lady not to put me on hold, transfer me to sherry but just listen. To be honest this lady wasn't much nicer than sherry. I wouldn't take my pet rock to this place! I blame the physicians as much as the staff. You can't tell me that patients don't express their frustration. Shame on the doctors for not caring. Sherry? Well sherry needs to work behind the counter at circle k where nobody really cares,...she would fit right in! Don't go here! I plan on calling my insurance company to make sure they are aware and with enough bad reviews they may not renew their contract. I planon telling my reg physician so he wwon't continue to refer patients to this place!
|