Usually my family enjoys dining at this location, but ordered delivery Sun March 17th.
I was put on hold 3 times when I called. I was asked for my phone number twice and my address 3xs.
The delivery guy came missing a ranch, he offered to come back, but I declined since 20 minutes is the round trip. He had no napkins, parm cheese or peppers. He said the store was out.... Ok?? This would be like ordering sushi and there being no soy sauce, wasabi or ginger. These items are staples to the food.
I called the store to express my disappointment to a smart ass asst manager. I was told that their delivery was coming the next day and they usually run out of peppers & parm quickly. When I asked why they don't order more at a time, he said he isn't in charge of ordering. He asked 3xs if I wanted the ranch delivered and I told him no 3xs. Never once did he attempt to apologize.
I called back Tuesday when the GM Matt Barro was in. He apologized for my experience and stated there was a box of parm & peppers in the store, he would look into the matter and make sure my cc was charged correctly. I asked him to give me a call back, he repeated my phone number and I have yet to hear back... DISAPPOINTING! I would have never ordered if I was told they were out of those items. I am even more upset that the general manager didn't follow up with me.