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  • I stopped in to for a bite before work and to watch the start of the Alabama-Notre Dame game (the Sports Book was full) and ordered the Reuben Sandwich and coffee. The cashier told me the sandwich came with chips but for $1 more I could get fries. That was a really good up-sale. The sandwich was delicious but when I pushed my cup up for a refill, I was informed that the refill was $1 "but if you had ordered a soda, the refill would have been free''. REALLY!?! I wasn't happy and said so. She just stood there staring at me. I told her that I appreciated being told about the dollar for fries but that I didn't appreciate not being told about the coffee. I felt that they were more interested in making their money and didn't really care about the customer. I paid for the refill but took it out of the tip I had set aside. Needless to say, I will NOT be going back there again, based on principle! I really expected better customer service. Especially since two of their restaurants AND the employee dining room had just recently been shut down by the Health Department for roaches.
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