ZERO STARS
Like so many other reviews here...STAY AWAY!!! My mistake was not looking at Yelp here first before taking my 2010 Chrysler to Prestige for service. My issues weren't complicated, just an overdue manufacturer recall and a defective door lock. Avoid Service Rep. Zach as his standard response is: "we're pretty backed up right now, can you bring the car back on Monday?"...(not once but twice). I don't even think he realizes this is his automatic response. So, instead, I dealt with Miguel and dropped off the car on Thursday afternoon hoping it would be ready the next day (like most dealerships). The car wasn't even looked at until Monday and not finished for pick up until Wednesday!!!..6 DAYS TO DIAGNOSE AND REPAIR a defective door lock and manufacturer recall?!?! You can't make this stuff up!! The only thing I can determine is that they can't attract or are too cheap to hire sufficient mechanics to push out the work. They appear to take in their jobs on Mondays and slog through them during the week while putting off as much other work as they can until the next week.
There are several other Chrysler/Dodge dealerships with competent service departments in Las Vegas to choose from instead inflicting pain on yourself going to Prestige...go somewhere else!! Things don't change at Prestige Service Department because they don't care which is obvious because the negative reviews here are all the same month after month. Sales doesn't appear to be much better than Service based on their reviews. The only mystery here is how/why Prestige is still in business?
Now I'm waiting for the auto reply from Josh T, Business Owner: "Hi ____, I'm very sorry to hear about this. We have reached out to you via a private message. Thank you."...LOL