Since I used to work at 20 Queen this location was perfect for me. Take down the elevator, cross the walkway, down the Bay escalator and voilĂ ! Unfortunately the location is much less exciting than the rather boring description of how I used to get here...
Anyway, so here's what I can say from the many visits in the past and today's visit.
Location is convenient if you're downtown but the actual place is tucked in the lower level of the Bay. It's tiny, dark and tend to get VERY busy during lunch and at some points in the afternoon. This will inevitably cause line ups so don't expect a fast service.
With that said and talking about service, most of the people working here is nice and has a decent knowledge of their products. Please note I say "most" so your experience is likely to vary depending who's helping (or pretending to) you.
Since the opening of their main "boutique" on Cumberland you got to feel bad for this location. Yes, it's downtown, yes it has everything the other locations do, but it's simply too small and boring. Unless you work downtown, live close by or are simply passing by, there's no reason to stop by.
Too bad Nespresso still charges a lot for shipping because despite the nicer look of the Cumberland's location there's really not much reason to visit either store. But that's a story for another review and another time.