safe area
you want nicer room go superior, or business class
friendly proactive staff
don't write about problem get it fixed while there
excuse caps, i have stayed at this hotel for over ten years, if i felt any negatives like others, i would not stay here. business class rooms 5 stars, and i have stayed at ritz carlton, 4 seasons....... bravo to lino and the entire staff.
i am not related to any way with this hotel, this hotel makes my "montreal experience complete", booking next new years now!!
book directly through chain, not on online travel sites!!!!