I was missing a small stone in my engagement ring band, so I went to T-Bird for a fix. The team was friendly. They reviewed the ring carefully and provided a quote for the original request and a price to fix a few other items that they noticed. They let me know which items were critical fixes that had to be performed in order to replace the stone and which were purely aesthetic. I ended up going only with the critical fixes, and I appreciated the fact that they took the time to explain the options and review the ring carefully, but didn't pressure me with an upsell. They also gave me some free jewelry cleaner when the ring was completed. I have also visited the store twice for free cleanings and the ring always looks spotless when they are done with it.