My boyfriend and I received gift cards for a couples massage and booked for a Sunday afternoon. We arrived 20 min early and we were shown where to change and wait. 15 min into our appointment time, we were still waiting. The therapist finally came down and said the front desk did not check us in and that's why she was late. That was fine and she assured us the massage would still be an hour, which it was.
When we got in to the room it was uncomfortably cold. My therapist immediately starting working on me...without having me sign any agreements or consult on problem areas, which I have many, as I stand all day for work and was in major need of a deep tissue massage. As she was working on me, I asked if she could work on my shoulders and neck more, it was still very weak (When I booked, I asked for deep tissue). She spent 30 minutes on my legs, which was uncomfortable and not a problem area at all.
I was extremely disappointed in my experience here and will not be returning to the spa. I will definitely only continue with the high end, luxury resort spas in the area.