our family has used them for MANY years - found Aaron to be honest and a great communicator. they were not always perfect - but we always felt they were straightforward and wanted to care for their customers...
... but it's a whole new game. Aaron is gone; new owners [Kerry's - see other Yelps entries].
i was uncomfortable with the service writing experience - all the history stored in their computer was ignored - lot of what i call "happy talk" [including future free oil change coupons].
i just looked at my invoice and see my car has over 180K miles! in fact the reading is just over 50K [i had this happen once before with a different car at a Mercedes dealership {Phoenix Motors} - and know that it can create a problem when the car is traded in]
so i'm bailing to John Jay - if i have to deal with a new shop, it might as well be one with a really good reputation