My husband and I went here about a week after getting married. We had received a gift card and were excited to use it. We made our reservation for 8:00 because we had tickets to Zumanity at 10:00 thinking 2 hours would be enough time. We arrived on time at 8:00 and were informed that they were running about 10-15 minutes behind. We were asked to sit at the bar. Fine. We went and stood because there were no seats anywhere.
We were proceeded to be ignored by bartenders for at least 10 minutes before my husband got a Jack and ginger and I got a cranberry vodka. Not rocket science to make those drinks. So we were thinking that we'd get our table soon after. Not so. We waited another 20 minutes before being seated. One might expect that waiting 30 minutes for a table would mean we would get a nice table. Again not so. We were seated next to a two large loud groups. And by next to I mean if I stretched too much I would hit one of the ladies at the table next to me.
By the time we were seated, we were starving and knew what we wanted for appetizers but our server quickly disappeared and we did not see him for another 15 minutes. The only thing he did quickly was disappear.
It took us a full 2 hours to eat because the service was so slow. By the time we got out of there it was almost 11:00 and the mall the restaurant is located in was closed.
We missed our show and after attempts to reach management to discuss this experience to no avail, I promised that I would never ever return.
I cannot emphasize enough how horrible the service is here. DO NOT GO UNLESS YOU LIKE TO BE FRUSTRATED and wait.