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| - The management does not allow for quality customer service.
I visited this rink with a friend and paid $13 each for a public skating session. We only had about an hour left, but that's all we were planning for anyway so it was worth it to us.
I'm a size 10.5 regular shoe. I tried on a sized 10 skate and it was too long. A 9 was just right for the length, but the width was too narrow. I planned to just tough it out since there was only 1 hour left, but it was not at all comfortable.
My friend had a small shoe size. She ended up trying on 5 different sizes between two different style skates, and they were either too large making for an unstable skate, or too narrow, digging into her foot at the sides. She tried one of the better fits with a loose lacing, but the hard material near the ankles ended up causing an abrasion after just 2 laps.
The problem seems to be the cheap quality of the ice skates. I've ice skated in other states before and have not seen these generic, plastic, no brand skates that they are renting at this facility.
The staff at the counter were very nice and exchanged our skates several times with no problems. There was, however, a sign posted that stated "no refunds" for public skating sessions.
The kicker was that the staff member said "Yea, we get these complaints all of the time. Sorry." It wasn't that staff member's fault, but one would think that management would look into the complaints and make some changes if this was indeed a common complaint. It seems that their solution was to post a sign stating that there are no refunds instead of addressing the underlying issue of stocking poor quality skates.
My friend and I had a good time, because there was something hilarious about our failed attempt at ice skating in the desert, which was our mistake to begin with.
I would not recommend this rink to anyone, unless your idea of fun is paying $26 just to try on skates, skating 2 laps around the rink, and having you or your friend suffer from a painful ankle abrasion, all in less than 15 minutes.
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