You don't know a good rink until you have been to one....and this is NOT it.
I grew up here when it was Polar ice and then moved to scottsdale and was always at the ice den there
... we just moved back to Gilbert, my husband and I were excited to go skating once we found a good date day opportunity.
Except when we got there....he CAN'T go skating...WHY? Because his feet are too big. HR wears a size 15, and this rink cuts their sizes for men off at 13.5!
We know he has big feet, but never once have we run into an establishment that does not carry AT LEAST one pair to accommodate all types of customers
We talked to the manager and he blamed it on not being able to afford them and how difficult they are to find. So we are expected to go out and buy skates for him to then pay again to enjoy the facilities here....it's horrible and very upsetting :(
It doesn't stop there...
My mother and I stopped by to enjoy some skating since I can't bring my husband here according to their sizes available. We were surrounded by figure skaters practicing their routines, or being taught by a private out of house instructor. This wouldn't be an issue, if safety rules were followed and if there was someone from the rink supervising. Instead I watched skater after skater completely disregard the public skaters, lift their blades well off the ice and practice very dangerous tricks while not paying attention to the people around them who are less experienced and there to enjoy a good time. Then about 15 hockey players (little guys ages 5-10) entered the rink way before their practice time and decided that it would be best to practice their hockey tackles and tricks on the ice as well....we saw a kiddo almost skate right into a figure skaters blade who was not paying attention trying to practice.
This is ridiculous and a huge safety issue! And no one of the employees are watching the rink at all.
Skaters should like every other rink I've been to have designated rinks/times for professional or practicing skaters to enter into after a specific skill level (which I can tell you all of these girls were)
I also brought this to the attention to the front desk and the woman acted clueless and surprised this was happening...but once again, this shouldn't be a surprise.... because there should be an employee on the ice at all time maintaining the public skaters safety!
This is not acceptable. Fix the issues, or let someone else buy this rink to accommodate all people and make safety of all #1.
- a former polar ice and ice den figure skater