| rev:text
| - Period of Stay: 7/3-7/6/13
City View Studio, Room 3320
Returning to Trump but disappointed to find its service subpar for a luxury-class hotel. Maybe my last visit set the bar too high. Well, I was impressed with trump's high level of comfort and service last night and hoped it will stay that way. Not really.
** "Highlights" **
*Room 3320 was a city view suite. The room was comfortable and cozy just like last time. But the faucet of the jacuzzi came loose like a rocket when I turned on hot water. Since I was not in a hurry to use the jacuzzi, and it was almost midnight (we checked in at 11pm), I decided to leave a note for the maid the next day. Faucet was promptly fixed but the jacuzzi itself didn't turn on. It was broken. So that was that.
*Trump charges a $25 resort fee per day for pool/fitness facility, free wifi, bottled water and other room amenities. On our last full day stay, that was July 5th, neither our bottled water nor the coffee were replenished.
*Trump has a nice pool, not too big, but decent enough. I decided to reserve a day bed for two. For $75 you have the day-bed, which is a wicker round bed thingy with cushion, a fruit tray, and iced bottled water. We found the day bed some of the most uncomfortable thing to sit or lay on. The umbrella didn't block you completely from the sun. It looks like perfect for two people but no. So the pool manager transferred us to the FREE chaise lounge on the other size of the pool and refunded the $75. So skip the day bed and don't waste your money. They just don't have enough umbrellas for everyone. So my pool time is cut short. When it gets slightly gusty, they put down the umbrellas and you just sit in the sun like rotisserie chicken.
*The overall service is nothing like my last visit. No door man opening the door. The front pick-up/loading area is completely chaotic with at least 15 cars parked. I had to walked out to hail a cab. Their free shuttle to Wynn/Caesar Palace always had a huge line and there was never one waiting there.
*My impression is that Trump is not prepared to handle the huge volume of guests arriving during the 4th of July weekend. There were people hounding all over the lobby and main entrance.
I am impressed with the staff that I have interacted with during the stay. They are friendly and courteous. The pool staff and the crew at the H2(Eau) are very attentive and professional, always striving to make us comfortable. The housekeeping staff always greet us with a smile.
Overall I'm not impressed this time because everything that impressed me last time was no more. The hotel is still non-gaming so there is no cigarette here which is still a plus. But with this degradation of service it no longer separates itself as the hotel to be. I booked this trip through United Vacations and the hotel room came to $170 a night (which is actually more than last time with much better service). Next time I would consider Wynn instead.
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