I have had the WORST experience with switching to Sprint. I thought Verizon was bad but Sprint has not fulfilled their job as a wireless provider.
I was told from Sprint they would buy out my contract from Verizon. That was in September. I have yet to receive my reimbursement because they lost the contract and to top it off they lost my Verizon cell phone. I was told by Adam the manager he would take care of It and that was a month ago. It's now December and NOTHING!!! I have documentation of promises of credits to my account and my reimbursements for switching!!! How do you lose personal documentation with customers name, address, and social security!!!!
Still today NOTHING!!!!
Do not tell customers things that can not be promised. Now I am out hundreds of dollars because of unfulfilled promises by Sprint. I would have stayed with Verizon!!!
I have been patient, understanding, and kind but this is disrespectful and down right cruel. Awful customer service!