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  • If anyone knows management... Please make them aware... See my email below: I have yet to receive a response on this. Please acknowledge. Thank you. On Tuesday, November 11, 2014 8:08 Hi - I would like this to get to the GM and receive a response as soon as possible. I am very disappointed in the service that I received there last night 11/10/14. My mother and I walked in around 6:00pm. A woman was on the phone at the host desk and didn't even acknowledge us (I understand she was on the phone, but a simple "I will be with you in a moment" would have been great). We stood there for about 3-5 minutes when another server came over and greeted us and sat us at a table. We promptly ordered our food and our server was exceptional! Problem came along when the food arrived. My brothers sandwich (chicken parm hero) was awful. Tasted musty and could tell it had been frozen and frozen for a while. He did not even eat half of the sandwich. We told our server and we saw her speak with Amber, the manager. Amber brushed it off and we received our check with the full price of the sandwich on the bill. We complained again and stated that we didn't feel that we should have to pay full price for something he didn't even eat. We watched our server walk over to Amber again and she then took $5 off the bill. We appreciated that. What I am DISGUSTED with is the fact that once I found out that Amber was the manager, I realized that she was also the woman at the host desk that did not acknowledge us when we walked in. She also did not even make an effort to come over and apologize for the food and ask if she could replace it with something else or offer some type of apology. I worked in the service industry for 15 years. This is the WORST customer service experience I have ever had with a "manager" of a restaurant. Please pass this on to management, the owners, etc... If I don't receive a response, I will escalate this further. I am not looking for anything in return. I just feel that this should be brought to the GMs attention. This woman needs some serious customer service training or shouldn't be on the floor. Thank you for listening. Roshelle.
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