I first came to Bicycles of Phoenix about two weeks ago to buy a helmet. I'm just getting back into riding a bike, so needed a better helmet than the one I bought 20 years ago. The staff at Bicycles of Phoenix helped me choose a perfect helmet. I tried on 4 or 5 and the knowledgeable staff checked the fit on each one.
Then I took my first longer distance ride and realized my bike need some new tires and a few adjustments. I dropped my bike off on Sunday at 11:30. Again, the staff took their time and explained what my bike needed in the way of tires. I agreed to have the tires replaced, heavy duty tubes installed and slime as well. I had the brakes adjusted and new grips and kickstand installed. Although they told me it would be done on Monday, they called at 2:30 to say it was ready to go!
When I picked up the bike, they told me that I didn't need the heavy duty tubes or slime due to the type of tire I had chosen. This tire had a free tube replacement for 5 years and was an extra thick tire. Now, they could have charged me for the upgrades, and I wouldn't have known the difference, but they didn't.
I love supporting small locally owned businesses, and couldn't be happier with the customer attention at Bicycles of Phoenix. Their prices are reasonable and the service was top notch. Thanks!