Absolutely do NOT recommend! My dad was transferred from the hospital to Citadel after he had a mini stoke (and back-related left leg weakness/pain).
He was there LESS THAN 12 hours (probably about 8.5 hrs, so 1am) and he needed help to the restroom. He pushed the call button for the Nurse several times and NOBODY came. The (shared) room was tiny and his bed was probably 10-15 steps from his bed. He was tired of waiting and decided to make the trip himself however, I think almost as soon as he stood from the bed, he fell and hit his head!
We (my mom and I) still don't know how he got up from the floor. We (my mom and I) assume somebody helped him up. However NOBODY called our house to notify us of his fall! We had to hear second hand from my Aunt (Dad's sister, who lives in Tennessee). My Aunt had called my Dad at the facility around 10am and my Dad mentioned falling in the night and then my Aunt called me to ask if I knew he had fallen, which I did not prior to my Aunt calling.
The case manager was busy (and that's fine she's one woman and has to prioritize her cases by level of urgency) and the Director of Nursing was not in her office (possibly at lunch, also fine) so there was nobody immediately available to discuss transferring him to a different facility. This was around 1pm. My dad fell asleep a few hours later and when the Nurse Practitioner came in to assess him, he would not wake up.
They called the EMTs and decided to send him to the hospital which is where I am writing this review from. Because of the fall he has a possible concussion.