Very unsatisfied with this Cafe rio. On several occasions I have ordered online for pick up and arrived later than the time they said it would be ready and it has never been ready. Never left a review until today when me and my wife decided to come in and order in store and this time at 9:30, keep in mind they don't close until 11pm, the whole store was turned upside down cleaning getting ready for them to close even though it was 1.5 hours from close time. Not only that staff was very unfriendly and they had no shredded lettuce and also informed me they had no place to prepare the lettuce. Went to pay for my order and was gonna get a drink because I enjoy the mint lemonade and look over at it and it's also empty, so decided against a drink as well. This cafe rio is a joke and extremely dissatisfied! Go elsewhere!