Food here is pretty damn tasty for fast casual. Two things knocked it down a notch for me, though: the staff and the process. The staff seemed disappointed/annoyed that my group had never ordered off the chaotic menu before (we're used to the build your own idea of Chipotle). It's obvious that they have to explain it frequently. Then there's the options - good idea in theory, but it also shines a light on why other BYO chains keep it simple. You get up there and you're kinda fumbling through options. A more streamlined ordering process would be great, but like i said, food was solid. On par with something like Q'doba.