We went here on a Friday night, and it was quite busy. It was nice though because we only had to wait about 5 min for a table. They have the computer system on the table where you can order appetizers, and I appreciated that because usually the waiter forgets about my Alfredo breadstick dipping sauce, and this way it came out right away.
Now I go to Olive Garden not for the Italian food because as we know this is not authentic Italian; I go for the Olive Garden experience. We usually get the same thing, and I get soup while my fiancé gets salad, and we share. This time I wanted to try a new entrée so I ordered the steak and Gorgonzola Alfredo dish. When it came, the steak was very well done (I ordered medium) and had a liver-like taste. I did not like it and neither did my fiancé who will usually eat anything. After we got our entrées one of the managers came by to ask how our food was, and when I told her I didn't like my dish, she was happy to replace it quickly with one I did like.
Two of the general managers stopped by during our visit to ask how we were. This was excellent service, better than what we've gotten at some very high class restaurants. The food was ok, but the service was excellent.