Let me begin by saying that a year ago I would've given Amelie's 5 stars.
I think the problem is that Amelie's is pretty much the only one of its kind in Charlotte and it's now too crowded and understaffed (or staffed with people who don't care?). Every time I go there is a huge line, dirty plates on every table and a mass of people. My favorite bakery items are the twice baked chocolate croissants. The last few times I've been they were either out of them (that happened twice) or they said they had them and then gave me the twice baked almond croissant by mistake (realized that when I got home) or they had them so I was so excited that I got two! - they were both stale. Really disappointing. Also one night we got a Napoleon to share there, we tried to take a bite of it and it was frozen. I should've said something to one of the people behind the counter but I was just fed up at this point and felt like they wouldn't do anything about it anyways. I just asked for a box to take it home to defrost.
I used to be really excited about going to Amelie's, now I just try to avoid it. I do have hope that it will go back to what it used to be.