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| - Quick Look: Had been waiting months for a chance to try Urban Turbin. Had a horrific first experience and unfortunately, we left before we even got to sample the food. Think we may have been duped by false positive reviews? Please see below.
In Depth Review: Had Urban Turbin on our "must try" list for many months. The stars aligned and we were both able to go there on the Saturday over Memorial Day Weekend. We arrived at 7pm (prime dinner hour). We walked in and we were greeted by an enthusiastic female greeter. She asked us if we wanted to sit in the darker lounge/bar area or the dining room. Looked into the dining room and it seemed empty and very bright. Chose the more intimate bar/lounge area. The hostess seemed eager to point out the good dishes. She introduced us to the new bartender and said he would take care of us. She then contradicted herself and said she was going to take our order and would be back. The bartender took our drink order, we ordered two Bombay Mules (Moscow Mules) with Hendricks Gin. They were perfect and tasted great.
So the confusion begins... the female hostess disappeared and never came back. We sat there a long time waiting. I went up to the bar to get the bartender. He had his back to me and seemed to be struggling with the POS system. I said; can we place our order with you? He came to the table, we ordered our food. We ordered the Gun Powder Shrimp and Garlic Nan Bread as an appetizer. Then we ordered a signature chicken dish and a bottomless lamb curry dish as our entrees. We asked him to make sure we had enough time to eat our appetizer before the entrees came out. Then we go back to waiting. During the wait time, I saw that when I checked in on Yelp, I would get a complimentary glass of wine. So, I redeemed it. The wine was bitter and spoiled and there was lipstick on the side of my wine glass (not from me). The drink was free, so I did not complain.
So we are waiting, and then our entrees arrive to the table. We were shocked because the appetizers did not come out yet. Not even the bread. The food runner said the appetizers were still being made. To which I said, I would like my appetizer first, can you please make that happen? The food goes away (side note: it looked and smelled delicious). So we are waiting again. So a new food runner comes out with our Gun Powder Shrimp. The guy walks right by us and goes over to the bar to say hello and chat with three regulars. We are watching him from 15 feet away, he is talking, goes in for a hug etc. Then turns to come to our table. As he is walking over a shrimp rolls off what looks like bread. He goes "whoops" and proceeds to use his bare hand to pick up the shrimp and put it back. Then tries to hand it to us to eat. We were shocked, so was the bartender. At this point we have been waiting almost an hour with no food. We just asked to settle up for the drinks and said we were leaving.
The bartender was embarrassed and very apologetic. He comped or drinks, we thanked him and quickly left to go get food elsewhere as we were starving.
In Summary: Urban Turban has some obvious service issues. I suspect a lack of long-term hospitality experience with the owners and people in management positions. I also suspect that the staff might not be up to date with the rules set forth by the Southern Nevada Health District. Too bad, because it is reflecting on business. That restaurant should have been slammed at 7pm on a Saturday, over our busiest holiday weekend in Vegas. I hope that the owners read this review and make the proper changes to their business. We were so excited, but left severely let down. That should never happen.
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