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| - Fazio does a decent job at cleaning and pressing clothes. Their prices are ridiculously high (about twice what they should be), but they email coupons several times a month, and as long as you print and bring a set of coupons with your items, the price will be only a little high. Their prices for ANY kind of tailoring or alterations are ludicrous, even with the coupons.
Their customer service ranges from really friendly (occasionally) to merely competent (75% of the time) to downright rude (one event about which I wrote them a nasty letter).
The only real upside is that the stuff will be ready when they tell you.
I had one unbelievable experience: I brought in a down comforter for cleaning, which they priced at $30.11. (This was before I learned about the coupons.) I was kind of taken aback, as I could buy a new comforter for maybe $80. I came back to get it at the appointed time and it wasn't ready. I came back the next day, and they confessed that they couldn't find it. They asked for my "patience."
I didn't really need it right away, so I let it go for a couple of weeks, and then came back. They still couldn't find it. So I went back the next day to get the money for a replacement. That time, the girl kept me waiting about 10 minutes, but she came back with the comforter.
To my amazement, she set the cleaned, bagged comforter on the counter, then turned to the cash register and said, "That will be $30.11."
I was speechless. I literally couldn't speak. So I picked up one of their little counter placards that say, "It's ready, it's right, or it's free" and handed it to her. Then I picked up my comforter and walked out the door.
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