I stood at the checkout for over three minutes waiting to be acknowledged. There was one couple being served, so It wasn't busy. I ordered a large iced tea and when I finally paid, I went to fill my cup, and no iced tea. I told the cashier and she said she would brew some but she did nothing. 5 employees stood around shooting the breeze while I waited for my order. When I finally received my order, still no iced tea. I've been standing here with my to go order for over 10 minutes, waiting for my iced tea while my food goes uneaten. Nothing was offered to compensate me for my time, not even an apology. It's a good thing I'm not on my way to work, because I would be freaking livid. Last time I will come here- I'd rather drive the extra distance to the Thunderbird location.