I've had different wait staff experiences to include a very very attentive and concerned waitress as well as a waiter that made us feel like we were bothering him by being there. I've also felt as if the main dining room is where all the action and attentiveness is focused(I love sitting in there) and the back rooms are more forgotten about and not as cozy.
Overall I love love love their food. The chicken parmigiana is phenomenal, spaghetti is amazing and their pizza is to die for. The garlic knots are a must to start with. Everything is fresh and doesn't have that "sitting in a warmer" taste. Kids can make their own pizza to feel all important...there are mini tvs on some of the tables and the best part is a great selection of wonderfully priced beers, wines, and even wine coolers!
I had family in town this week and they really enjoyed the food. (Unfortunately not the waiter or service) this won't discourage me from going there again. I will request the main dining area though. This place is a cute little date night type of Italian restaurant. Enjoy!