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  • Relocating across the US, I needed to purchase $1,000's worth of furniture. I've purchased Ashley Furniture before and was a happy customer. The Mall Ring Circle, Henderson, NV store is a disgrace to the Ashley Name. On my initial visit to the Mall Ring Circle Store, I was ignored by a group of 3 salespersons who all watched me enter the store and who jumped to help the couple entering immediately after me. I had taken a bus and walked to the Ashley store and was wearing jeans and sneakers, but dressed nicely. I found I needed help and asked for help at the Customer Service Area. The first assigned salesperson was condescending, not interested in helping me and disappeared right away. I returned to Customer Service to ask for help and was again assigned a salesperson. He was OK. I received my furniture today. The Mall Ring Circle, Henderson, NV delivered 4 damaged pieces of furniture. The wooden kitchen table is scratched. A glob of glue is bubbled and dripped on the outside of one of the wooden dressers - a repair had been poorly done prior to my receipt of the dresser. The wooden headboard is cracked and peeling. The livingroom cocktail "lift" table has a cracked shelf. I sent the headboard and the cocktail lift table back.. I was told a tech will come to fix the scratched kitchen table. I didn't see the glue mess until cleaning the dresser after the men left, or that dresser would have been returned. The men had set the "glue" side against a wall. I'll be calling the store tomorrow. The delivery was disappointing but to make matters worse, when I told the delivery men that the damaged furniture was unacceptable and I needed to call the store, one of the delivery men repeatedly complained that he had "children to pick up at school" (it was 11:30 am) and that they would get in trouble for being late on their deliveries if I took the time to call. The other delivery man was polite, but tried to make excuses about the damaged furniture, intending that I would keep the damaaged items. This Ashley Furniture visit and delivery is very disappointing from start to finish....however, weeks after ordering the furniture, ithe delivery isn't finished. I won't purchase from Ashley Furniture again.
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