I have been coming here off and on and switched once to the other guys, but I find that the Lube and Oil Department's service writer, Kim, to be fair and honest and makes each of my visits feel like I am getting a good value. Her quick attention to everyone's car under hood is expertly delivered. I never like the car wash as it is indeed sloppy, at best. But, Cobblestone Auto is my first choice for engine oil maintenance. The included car wash, discounted, is always lack luster and is why when I just want a wash I choose another company. Perhaps, it is time to have a review of how to effectively wipe and dry off automobiles. Seems like all the Yelps ding the car wash. Maybe instead of a "driver" decal on the employees uniform, a more appropriate decal might read everyone's retrained and you will not believe our attention to the details. Rag dust okay but floor mats transposed and still lint on the dash and door jams wiped but never expertly cleaned or wiped down. Maybe also have the service writer Kim teach the car wiper team about customers and caring?