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  • This is the second time that I have visited this particular location. After such a bad experience the last time, I was very hesitant to go back but it was close to where we were at the time. The first time our waitress was on the border of being rude to us, so already we were not off to a good start with our experience. My coffee was not drinkable, it was absolutely terrible. I ordered the quarter chicken and when it arrived it was completely over cooked and dried up. The person I was with me ordered the beef kaiser sandwich and meat was completely flavorless, bland doesn't even describe it, the meat was grey. The second time, our waitress took 20 minutes to come to our table to ask if we wanted a beverage. It then took her another 15 minutes to come with the two waters. Before any of our food arrived our waitress gave us a bill, which wasn't even for our table! We ordered an appetizer of spring rolls and that arrived WITH our main courses. She also forgot the separate dip that we ordered on the side. I had the quarter chicken with salad and it was good. The person I was with ordered the crispy chicken which was also good. The food this time around is why I gave this location a generous 2 stars, otherwise my review would have reflected even worse. I So to summarize again, the first time our food was not good and the waitress was rude. This time the waitress was basically nonexistent, and when she was there she was unfriendly. The food was fine the second time, but because of the extremely poor service, getting someone else's bill before our food arrived, we both decided that we would never ever under any circumstance ever come back. After our first bad experience we did complain to the manager after we paid for our bill. But because of the consistently bad service and inconsistent food we would not go back to this Swiss Chalet location. We are very good Swiss Chalet customers in our hometown, but this location needs completely new servers who care about the quality of customer service that they are giving, better management, and better quality control in the kitchen. Extremely disappointed customers. We do not recommend this location.
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