16 minute wait in drive thru with only 2 cars in front of me. The guy made me repeat my order twice cause he said he forgot for my 2 items. Car in front of me was asked to move up he waited 6 mins and gave up he did not even wait for the coffee he paid for. Took them 5 mins to just acknowledge me at the window. Got my sandwich and he asked if I wanted cream and sugar I said yes. And now I'm drinking black coffee.