Well Property Manager and New owner, the video and photos and the documentation we have maintained have helped with the wet carpet and leaking A/C our attorney has told use where we stand versus where you stand I like our odds a lot better. So we will follow his directions and move forward and give you the opportunity to right the wrong and not mess with people you think don't have the means to handle things through other avenues that are available to them. Never judge a book by its covers because even though the binding maybe old he pages in between are full of knowledge and life experiences