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  • My mother has had a Swarovski bracelet for some years, which she bought for about $250, and the clasp broke. She took it to the Swarovski store, and they sent it off to the factory for lifetime warranty repair. The following month we called the store to inquire about the bracelet. Surprisingly, the store has no way to track what was sent for repair to the factory. We were assured, however, that it was a good sign that we didn't get a call. Three months later on my mom's birthday, we received it in the mail with the following letter: "Dear Swarovski Enthusiast - Thank you for the opportunity to evaluate your Swarovski repair. Unfortunately, we are unable to restore your design to its original sparkling condition. We assure you that this is a rare occurrence and hope that you will remain a Swarovski enthusiast. Sparkling regards, Swarovski Sparkle Center" If you buy an expensive piece and it breaks, good luck.
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