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  • I researched for a pet door for several weeks. We were looking for something secure, durable & dual flaps for entry/exit to maintain insulation. I narrowed it down to HALE & JGM doors & ultimately decided to go with JGM because of thickness of security door, spring lever removal of the security door & cost over the HALE branded pet door. When I contacted JGM Pet Doors, Jenny was nice, professional & very informative. She answered all my questions and gave me a pricing based on the suggested door size. They set up for a consultation/installation visit with an installer in 2 days. They were also able to mix/match their colors for the outside & inside door trim. We got white to match the inside walls & beige to match the exterior stucco of the house. They provided 2 discounts: 1) A Monthly discount (Ranges from 5% or $15 off) 2) A Website/online discount (plus additional 5%) The installer (Micheal) contacted me 20-25 minutes before arrival, he looked at my dog & suggested the appropriate size door (debating on 2 sizes - which he brought with him). Once I felt comfortable with all my decisions, he began & it all took about 1 hour to install.He did a very professional job, by drapped off all working areas & saving both the interior drywall & exterior stucco so we could patch later if we chose to remove the pet door. He answered all my questions about sun damage (lots of afternoon son in our location), replacement flaps & warranty of the doors. I couldn't be happier with their service. I would utilize them again if needed another door & recommend them to any friends that need a pet door installed. We look forward to the new found freedom of the JGM pet door. If your on the fence, do yourself a favor & just do it. Quality job overall. Thank you... Will update with impressions of their customer services after purchase if I ever need to utilize the 5-year pro-rated warranty.
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